ServiceNow Business Analyst

ECS is seeking a ServiceNow Business Analyst to work remotely. 

The ServiceNow Business Analyst will be responsible for responding to any business demand engagement for the ServiceNow platform. Assist with requirements gathering by using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, and task and workflow analysis, as required to produce specifications. Work with the wider team for assessment and be the interface between the development teams and the wider business. 

Must have a solid understanding of "as is" "to be" in order to break the requirements into user stories that are suitable for iterative, incremental development and facilitate testing activities. 

The Business Analyst will be performing role of the SCRUM Master during the deployments and must be able to facilitate calls, create dashboards and manage daily assignments.  

• Leads, coordinates, communicates, integrates, and is accountable for capturing clear concise requirements that support the needs of the customer for User Stories 
• Support the documenting processes, identify new process requirements, capture user stories and performs unit testing  
• Brief and facilitate the project meetings, schedule meetings, write up of action items and meeting notes. 
• Document test steps in a user-friendly format 
• Must adhere to ECS / Client branding and formatting standards 
• Knowledge Management: Facilitate information and document sharing on ECS’s internal platforms 
• Facilitate product backlog grooming, sprint planning, daily SCRUM, sprint review, and sprint retrospective sessions 
• Achieve operational objectives by contributing information and recommendations to strategic plans; resolving problems; identifying trends; determining system improvements; implementing change; plan and schedule project timelines and deliverables.

Salary Range: $100,000 - $135,000

General Description of Benefits