Order Operations Analyst - US East
Datadog is a global SaaS business on a mission to enable digital transformation and infrastructure monitoring. They are seeking an Order Operations Analyst to join their Sales Operations team, where the individual will manage order compliance, coordinate internal resolutions, and provide support for the sales process.
Responsibilities
- Performs a review of opportunities submitted by the field to ensure all required documentation is provided and the order is in compliance with company procedures and guidelines
- Coordinates the resolution of Order Form discrepancies or questions with various internal departments
- Facilitates signature requests of Legal Agreements, Order Forms, and Vendor Forms
- Acts as a subject matter expert for External Marketplace orders
- Provides daily ad hoc training and sales support for opportunity close process
- Provides suggestions for potential process improvements to optimize Order Operations daily tasks
- Participates in testing of projects prior to implementation
- Expands upon Order Operations internal documentation along with the related field facing documentation of current processes
- Completes all owned tasks by the scheduled month end close deadlines and escalates issues when needed
- Performs various tasks that impact Customer billing and access to Datadog solutions and services
Skills
- 1-2 years experience in Order Management or equivalent experience
- Strong time management, organization, and detail orientation skills
- Ability to multi-task and switch gears in high volume and fast paced environment
- Excellent verbal and written communication skills across multiple departments
- Bachelor's Degree
- Salesforce experience is strongly preferred, not required
- Familiarity of AWS, GCP, and Azure Marketplace experience is preferred, not required
Benefits
- Generous and competitive global benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
- Healthcare
- Dental
- Parental planning
- Mental health benefits
- A 401(k) plan and match
- Paid time off
- Fitness reimbursements
- A discounted employee stock purchase plan
Company Overview
Company H1B Sponsorship