Senior Lead Control Management Officer - CIB Lending Operations

About the position The Corporate & Investment Banking Lending Operations (CIBLO) Control organization serves as the first line of defense in risk management, holding direct accountability for identifying, assessing, and effectively managing risks and controls across its supported business groups. This team plays a critical role in ensuring that internal controls, processes, and procedures are not only adequate but also operating effectively to safeguard the organization. CIBLO Control is responsible for providing executive management with clear visibility into risk exposures, emerging trends, and control effectiveness. The team also partners closely with business leaders and stakeholders to embed risk and control awareness into strategic initiatives and operational execution. Through proactive engagement, the group supports enterprise-wide projects by identifying potential risks and recommending practical, sustainable control solutions. As a member of the CIBLO Control team, this role will provide hands-on support for key risk programs, including Risk and Control Self-Assessment (RCSA), Issues Management, Operational Risk and Key Indicators (ORKI), business enablement, and other enterprise-aligned risk initiatives. Crucial to the role is a strong understanding of risk and control frameworks and the ability to translate complex risk concepts into actionable insights for business partners. Ideal candidates will demonstrate exceptional leadership, communication, and interpersonal skills. They will be known for their ability to influence across all levels of the organization, drive execution with urgency, and foster a culture of accountability and continuous improvement. Success in this role hinges on the ability to navigate a highly matrixed environment, build strong relationships with senior leaders across CIBLO Control and CIBLO Operations, and collaborate with risk, control and operational partners across the enterprise to shape and implement effective risk and control management strategies.

Responsibilities

• Lead the control agenda for Corporate Banking Middle Office and Structured Products Group Operations, partnering across the CIB Lending Operations (CIBLO) organization to address risks and control matters impacting the business.
• Integrate into the multi‑year lending journey to understand environmental changes, anticipate emerging risks, and drive proactive mitigation.
• Serve as a Business Control Management (BCM) leader, applying deep product and process expertise to develop effective risk strategies, define risks and controls, and ensure strong governance, monitoring, reporting, and audit/regulatory preparedness.
• Partner with CIBLO leaders to identify, assess, and manage risks, acting as a strategic advisor on the control environment.
• Improve control effectiveness by driving ORKRI performance measures and identifying opportunities to streamline and automate control processes.
• Lead control assessments in alignment with enterprise frameworks, supporting RCSA execution and Issues Management governance.
• Maintain and enhance the business process inventory, incorporating RCSA outputs, triggers, testing results, audits, and regulatory feedback.
• Design, implement, and optimize controls in line with risk appetite, and perform root‑cause analysis on OREs to ensure durable remediation.
• Strengthen control documentation, including design/performance rationales and MCR narratives, and manage RCSA triggers and the full Issues lifecycle.
• Engage with operations teams on strategic changes and new initiatives, support audits and regulatory exams, and deliver actionable risk insights.

Requirements

• 7+ years of Risk Management or Financial Services Industry experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice-to-haves

• Extensive knowledge of CIB Lending Operations across Corporate Banking, Structured Products, Syndicated Lending, CRE, and Commercial Mortgage Services.
• Knowledge and understanding of internal controls and internal control policy
• Ability to synthesize data and/or observations from a variety of, often disparate and unconnected, sources, deliver succinct summaries (both verbal and written), and enact responses quickly
• Exceptional interpersonal and relationship building skills to effectively influence all organizational and leadership levels, where flexibility, collaboration, and adaptability are a must
• Highly organized and proactive with demonstrated ability to assess, exercise independent judgment, apply prudent risk management principles, prioritize work to meet deadlines, and proactively escalate when necessary

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