Sr. Systems Analyst - CRM Global Services, AMPS
About the position Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We are seeking a Sr. Systems Analyst - CRM Global Services, AMPS for the Power Systems group that will ensure that aftermarket service maintenance data in Salesforce Service Cloud is accurate, complete, and actionable for distributors worldwide. This role is critical to our aftermarket business, enabling distributors to quote service maintenance, identifying what parts and quantity are required for the maintenance tasks to order and stock the correct spare parts efficiently for the service maintenance. The successful Sr. Systems Analyst - CRM Global Services, AMPS will work closely with Service Engineers to validate technical data and ensure distributors can effectively use the Salesforce solution to support maintenance and service operations and will not only optimize the service platform but also act as the voice of the distributor, identifying their pain points, and ensuring the solution strengthens partnerships and drives parts growth. Work mode: Remote Location: Globally, US, Canada, Europe Travel: 10% to Wisconsin and globally
Responsibilities
- Maintain accurate and complete service tasks, maintenance BoMs, and spare parts associations in Salesforce Service Cloud.
- Ensure all generators and installed base units have the correct maintenance tasks linked with the right parts and quantities for distributor stocking.
- Collaborate with Service Engineers to validate and update technical information.
- Audit service data regularly to maintain quality, completeness, and accuracy for aftermarket operations working close with the data analyst.
- Train and support distributors in using the Salesforce Service Cloud for aftermarket quoting, ordering, and inventory planning.
- Ensure distributors have access to accurate maintenance tasks, parts information, and BoMs to reduce downtime and service errors.
- Gather feedback from distributors and address challenges to improve usability and adoption.
- Act as a bridge between Service Engineers, E-Commerce, Data analyst, and distributors to improve workflows and Salesforce solution usability.
- Recommend enhancements to the Salesforce Service Cloud platform to better support distributor aftermarket needs.
- Monitor adoption, track KPIs (data accuracy, distributor usage, order efficiency), and report globally.
- Support the aftermarket strategy by ensuring distributors can stock the right parts and deliver reliable service to end customers.
- Drive initiatives that improve service efficiency, spare parts availability, and overall distributor satisfaction.
- Service Agreements dashboard providing analysis of Potential parts sales under SA vs final parts sales to the channel team to drive actions with the distributors.
Requirements
- Bachelor’s degree in engineering, Technical Service, Information Management, or related field.
- 5+ years of experience in aftermarket service operations, spare parts management, or Salesforce Service Cloud administration.
- Strong knowledge of service BoMs, spare parts, maintenance procedures, and aftermarket processes in industrial/manufacturing sectors.
- Experience collaborating with distributors to ensure correct use of digital service solutions.
- Familiarity with ERP/PIM systems and master data governance.
- Excellent communication, training, and problem-solving skills.
- Fluent in English and French; additional languages a plus.
- Deep understanding of aftermarket service and spare parts operations.
- Distributor-focused mindset with ability to solve pain points.
- Technical proficiency in service workflows and data management.
- Data-driven, detail-oriented, and process-focused.
- Strong collaboration skills with internal and external stakeholders.
Benefits
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
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