[Remote] Consulting Technical Manager – Software/Services/AMP - NetSuite Managed Services (ACS)

Note: The job is a remote job and is open to candidates in USA. NetSuite, a part of Oracle, is looking for a senior-level consultant for their Advanced Customer Support team. The role focuses on providing functional and technical ERP sustainment to enhance customer value and involves collaborating with various teams to address customer needs and gaps in their NetSuite implementation.

Responsibilities

• Participate in the identification and documentation of customer’s NetSuite value gaps leveraging our proprietary SuiteReview methodology
• Participate in driving the approach to remediate gaps, and consensus with the Customer of same
• Work with customers to remediate highest priority gaps
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
• Define detailed functional requirements for automations and integrations to NetSuite
• Work with TS team to design and unit test automations and integrations
• Perform quality reviews of deliverables developed by other team members
• Continue to increase product knowledge and pursue relevant certifications
• Collaboration with other ACS teams, including TS, Product, General Business, LCS, and Support
• Follow essential internal business processes aligned toward delighting our Customers
• Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen
• Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations
• Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions
• Supports the business development efforts by pursuing new opportunities and extensions
• Collaborates with the consulting sales team by providing domain expertise
• Resolves complex customer issues by recommending and implementing solutions
• Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack

Skills

• 6+ years of overall relevant domain experience in Software, Services, or AMP vertical markets
• Strong NetSuite ERP Financials solution implementation and/or administration experience - competing ERP offerings may be considered
• Working knowledge of Revenue Recognition compliance under ASC606
• Experience working with customers in defining and optimize Order to Cash processes
• 4+ years external consulting role experience with sustained C-suite interactions
• Experience with defining requirements for complex customizations and integrations
• Strong communication skills
• Ability to evolve Customer business processes based on leading practices
• Passion for driving Customer satisfaction
• Project and/or team leadership experience
• Finance and/or Accounting professional and/or academic background a plus
• NetSuite ERP Consultant or other relevant product certifications a plus
• Ability to travel on a modest to moderate basis, as appropriate

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Company Overview

• NetSuite is cloud computing company dedicated to delivering business applications over the internet. It was founded in 1998, and is headquartered in Redwood Shores, California, USA, with a workforce of 10001+ employees. Its website is https://www.netsuite.com/portal/home.shtml.

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