Experienced Live Chat Specialist - Collections: Revolutionize the Home Improvement Industry with arenaflex

At arenaflex, we're not just a company - we're a movement. We're a collective of passionate individuals driven by a shared vision to make a positive impact on the planet. Our mission is to empower homeowners to live a more sustainable lifestyle by providing innovative financing options that are simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners, revolutionizing the home improvement industry and protecting our planet for future generations. As part of our world-positive initiative, we're proud to be the official sponsor of GivePower, a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!

About arenaflex

arenaflex is a leading provider of friendly financing options for those who dream of living a more sustainable lifestyle. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners, unlocking access to numerous products that help people achieve better sustainability.

Job Summary

We're seeking an experienced Live Chat Specialist - Collections to join our team. As a Live Chat Specialist - Collections, you'll be responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Key Responsibilities

* Communicate with delinquent borrowers via different digital communication channels

• Find solutions to help bring borrower's loans to a current status
• Process payments for borrowers with past due payments
• Maintain daily, weekly, and monthly collection and metric goals
• Collaborate with internal teams to resolve complex customer issues
• Provide exceptional customer service and ensure a positive experience for all borrowers
• Maintain accurate and up-to-date records of customer interactions and payments

Essential Qualifications

* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools

• Excellent written communication skills
• Prior experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual Spanish/English required

Preferred Qualifications

* Experience with live chat software and customer relationship management (CRM) systems

• Knowledge of financial regulations and compliance
• Experience working in a remote or virtual environment
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines

What We Offer

* Competitive pay: $16-18/hour DOE with bonus opportunity

• Comprehensive benefits package, including:

+ 401(k) matching + Dental insurance + Flexible schedule + Health insurance + On-the-job training + Paid time off + Referral program + Vision insurance + Work from home

• Opportunity to work with a mission-driven company that's making a positive impact on the planet
• Collaborative and supportive work environment
• Professional development and growth opportunities

Work Environment

* Remote work environment with flexible schedule

• Collaborative and supportive team
• Opportunity to work with a mission-driven company that's making a positive impact on the planet

How to Apply

If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today by submitting your resume and cover letter to our application portal.

Application Question(s)

* The shift currently available is Monday through Friday from 9:30am to 6pm PST. Are you available for that shift schedule?

• The salary range available is $16 - $18 per hour with an opportunity to bonus monthly. Does this meet your compensation requirements?

Experience

* Live chat: 1 year (Required)

• Collections: 1 year (Preferred)

Work Location

Remote We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you're passionate about making a positive impact on the planet and want to join a collaborative and supportive team, then apply today! Apply for this job