[Remote] Customer Success Representative
Note: The job is a remote job and is open to candidates in USA. Smarsh is a company that empowers its customers to manage risk in digital communications. They are seeking a motivated entry-level Customer Success Representative to build relationships, promote product adoption, and address customer needs to drive success and loyalty.
Responsibilities
- Respond to inbound customer calls in a prompt manner
- Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem
- Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need
- Track activity in Salesforce and accurately logs outcomes of customer discussions
- Process customer account or billing adjustments
- Consistently meet or exceed time to resolution targets
- Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met
Skills
- 1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry
- Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines
- Excellent communication, listening, influencing, and training skills
- High-reaching, tenacious and results driven
- Validated ability to work both independently and in a group environment
- Excellent organization, documentation, and time management skills
- Experience using Salesforce or equivalent CRM solution is a plus
Company Overview
Company H1B Sponsorship