[Remote] Customer Support Associate, Book Fairs - Seasonal Full Time
Note: The job is a remote job and is open to candidates in USA. Literati is a modern children’s book company focused on building reading skills for kids. They are seeking a Seasonal Full-Time Support Associate to provide exceptional customer service and assist school communities during book fairs.
Responsibilities
- Answering customer inquiries via phone and email
- Providing personal customer service to the contact running the book fair at the school
- Checking in with the contact at the school to help run their fair
- Distributing resources to the book fair contact to assist in book fair planning and operation
- Providing internal support for Business Development Reps and Account Managers
- Using Google Sheets, Slack and Salesforce
- Facilitating customer requests to ensure the fairs stay stocked through their duration
- Updating the CRM as customer inquiries are solved
- Operating and helping instruct customers on how to use the Square register
Skills
- Excellent communication and interpersonal skills
- Comfortable providing support via phone and email
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Ability to prioritize, multitask and stay organized
- Comfortable following documented processes and workflows
- Proficient in using resources to provide great customer service
- Experience answering phones and emails
- Strong organizational skills
- Flexibility to change tasks throughout the day
Company Overview