Technical Customer Support Engineer (Advisor Website)

Principal Financial Group is a leader in financial services, dedicated to making financial security accessible to all. They are seeking a Technical Customer Support Engineer to assist business partners with issues related to their Advisor Website and other digital experiences, while also supporting the team in understanding and maintaining Principal systems and web applications.

Responsibilities

• With guidance, learn, understand and support Principal systems and web applications to provide top service to our business partners
• Understand how systems integrate with each other
• Focus on growing as an engineer, learning existing tools, resources and processes
• Ability to effectively deliver information in an understandable/appropriate manner between customers and engineers to resolve web and/or data related issues
• Ability to own processes/issues and see them through to resolution which could include researching and recommending solutions for web and/or data issues
• Begin gaining understanding of services team is accountable to maintain
• Be eager to provide input to team as working on web and/or data related topics
• Stay current and engaged on industry trends
• Perform other job-related duties of special projects as required

Skills

• Bachelor's degree (preference in a computer science, technology, engineering or math-related field) or equivalent experience
• Basic planning, organizational, problem-solving, analytical, decision-making and communication skills required
• Must be able to maintain a high degree of accuracy and confidentiality
• Must have the desire and ability to learn new technology and continuously grow
• Ability to work on cross-functional teams and collaborate with both IT and non-IT partners
• Must be able to work with people at all levels and demonstrate the ability to understand and embrace change
• Some travel may be required, including overnight stays
• May be required to provide on-call support
• Knowledge of insurance and financial services products preferred
• Demonstrated leadership abilities preferred
• Strong time management skills preferred

Benefits

• Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
• Pension Eligible

Company Overview