[Remote] Customer Service Specialist I
Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Specialist I to handle inbound and outbound calls, document interactions, and provide excellent customer service while collaborating with team members.
Responsibilities
- Handle inbound and outbound telephone calls to assist members and providers
- Document all calls, changes, and problems in the database and follow up on resolutions
- Provide excellent customer service while managing multiple tasks
- Collaborate with team members to ensure effective service delivery
- Utilize computer systems, including Microsoft Word, Excel, and Outlook
Skills
- High School Diploma or GED required
- Minimum age of 18 years
- Prior call center experience
- Excellent verbal and interpersonal skills
- Ability to work afternoons, weekends, and evenings
- Experience in healthcare with provider networks and physician offices
- Bilingual in Spanish and English
- Strong problem-solving skills
- Experience with telephone systems and copier/fax machines
- Highly motivated and team-oriented
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance
- Flexible hybrid work environment with the ability to work remotely
- Opportunity for career advancement and continuous learning
- Two "Global Wellbeing Days" each year to focus on personal well-being
- Inclusive and supportive workplace culture
Company Overview