Regional Support Executive

LanguageLine Solutions is seeking a Regional Support Executive to support the Strategic Account Executives in the West region. This role involves extensive travel and focuses on implementing solutions, ensuring client satisfaction, and managing accounts.

Responsibilities

• Working in consultation with the Regional Vice President and the Strategic Account Executive, to implement all LLS solutions which will include over-the-phone-interpreting (OPI) and video services at new and existing client facilities
• Through regular contact with client base, ensure clients have adequate materials and knowledge to effectively use all LLS solutions
• Work with Strategic Account Executive’s and Regional Vice President to grow existing business within region
• Work with Strategic Account Executive’s to manage and maintain all accounts in prescribed area
• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction

Skills

• Bachelor's Degree (four-year college or university) required
• One to three years related experience
• Must possess valid US driver's license and have good driving record
• Basic computer skills are required, including the ability to use e-mail, develop and manage spreadsheets, ability to develop critical elements of customer reporting needs and communicate them appropriately
• Ability to work independently with minimal supervision
• Ability to communicate effectively with others, using the spoken word
• Ability to communicate in writing clearly and concisely
• Ability to take care of the customers' needs while following company procedures
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
• Ability to bring energy to the performance of a task
• Ability to demonstrate conduct conforming to a set of values and accepted standards
• Ability to focus on a goal and obtain a predetermined result
• Ability to make decisions or take actions to solve a problem or reach a goal
• Ability to get along well with a variety of personalities and individuals
• Ability to effectively present information publicly
• Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea
• Frequent standing for extended periods of time; walking, frequent sitting (vehicle and/or healthcare setting), frequent need to handle materials, reach outward, and occasional need to reach above the shoulder
• Occasional need to lift/carry up to 50 pound items/boxes, occasional need to squat or kneel
• Vision (near & distance, color); sense of sound (ability to hear customers)
• 60% travel is required including California, Arizona, and Colorado

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