Inside Sales Rep - New York
SPX Technologies is a global company that builds innovative solutions for a sustainable world, focusing on HVAC and Detection and Measurement. The Inside Sales Representative will support aftermarket sales goals by providing customer service, managing orders, and coordinating with internal teams and vendors.
Responsibilities
- Prepare and issue quotes for aftermarket parts
- Enter and track all opportunities in the CRM system
- Follow up on quotations to determine status and close open opportunities
- Respond to customer inquiries regarding new and existing orders
- Provide updates on order status, tracking, and delivery schedules
- Ensure that orders are processed and fulfilled in line with quoted lead times
- Maintain close communication with the manufacturing plant and vendors to confirm lead times, address obstacles, and resolve delays
- Monitor open orders to ensure timely delivery and escalate issues when needed
- Work in tandem with the NY Sales team to drive territory sales efforts
- Participate in customer site visits and inspections (approx. 15–20% of time)
- Assist with outside sales activities by documenting opportunities and ensuring smooth follow-up
- Process warranty claims in collaboration with the NY Sales team ensuring accurate documentation and timely resolution
- Provide backup for office project administrator, including handling submittals, order management and scheduling office technician
Skills
- Trade school minimum
- Prior experience in sales support, customer service, or order management required
- Experience using SAP
- Strong organizational skills with attention to detail and follow-through
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Strong communication skills, both written and verbal
- Bachelor's degree preferred, ideally in Engineering, Business, or related field
- Knowledge of HVAC systems, cooling towers, or industrial equipment is a plus but not required
- Familiarity with ERP/CRM systems a plus
Benefits
- Comprehensive healthcare package including medical, dental, and vision coverage.
- 401(k) plan with company match.
- Quarterly bonus eligibility based on meeting aftermarket sales goals.
- Potential commission on filtration units parts sales.
- Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave.
- Competitive health insurance plans and 401(k) match, with benefits starting day one.
- Competitive and performance-based compensation packages and bonus plans.
- Educational assistance, leadership development programs, and recognition programs.
Company Overview