[Remote] Work from Home Inbound Customer Service (North Carolina)

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is seeking a Work at Home Inbound Customer Service Representative. The role involves maintaining positive customer relations by addressing various product-related concerns and requires a high level of computer knowledge.

Responsibilities

Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions

Skills

Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
High level of computer knowledge to navigate through multiple systems and enter information using keyboard including function keys while speaking with customers on the phone
Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
4GB RAM or installed memory
10GB of Free Hard Disk Space
Dedicated High Speed Internet: Internet Download Speed: 4.0 MBPS, Internet Upload Speed: 2.0 MBPS, Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
Keyboard: Function Keys (F-Keys)
Wired USB Headset
Training Requirements (Mandatory): 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
Webcams are recommended (not required)
Dual monitors recommended (not required)
Minimum monitor size of 17+ inches recommended (not required)
External mouse recommended (not required)

Benefits

Flexible schedules
Paid training
Employee discounts up to 50%
Booster Discount Certificates that allow employees to purchase company products for free

Company Overview

Colony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies. It was founded in 1926, and is headquartered in Monroe, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is http://www.colonybrands.com/.

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[Remote] Work from Home Inbound Customer Service (North Carolina)

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