Sales Operation Specialist
TechStrat Ltd. is seeking a Sales Operation Specialist to join their team in Falls Church, Virginia. This role involves managing the license and maintenance renewal process, invoicing, and ensuring customer satisfaction while supporting sales teams and driving efficiency.
Responsibilities
- Manage the entire license and maintenance renewal process for customers
- Create and issue invoices for license renewal and services
- Gather and prepare data for invoices
- Follow up with customers for collections
- Maintain records of customers and maintenance contracts
- Interact with customers for renewal of maintenance contracts
- Maintain a professional and customer service-oriented environment to promote sales of product licenses
- Manage weekly reporting, including customer-side requirements and reports for the executive team
- Support project/professional service including timesheet and charge code management, expense report, monthly financial
- Coordinate with the sales team on new sales activities
- Support administrative tasks as needed
- Demonstrates attention to detail and organizational skills
- Demonstrates clear and professional written and oral communication skills
- Identifies and resolves problems in a timely manner, meets deadlines, and develops alternative solutions
- Interact effectively with all levels of management and other employees
Skills
- Prior sales administrative experience is preferred, but not required
- Maintenance renewal experience is preferred, but not required
- Invoicing experience is preferred, but not required
- Demonstrates attention to detail and organizational skills
- Demonstrates clear and professional written and oral communication skills
- Microsoft Office, especially excel skill
- Quickly learn new software and applications
- U.S. Citizen or Permanent Resident
- Able to pass a standard background check
Company Overview