Student Success Coach

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can be. As a Success Coach, you will manage a caseload of students, guiding them through academic and personal challenges while building lasting relationships and ensuring accountability.

Responsibilities

• Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
• Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
• Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
• Help students break down big goals into actionable next steps
• Track progress using various dashboards
• Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
• Balance a caseload of 50-75 students, triaging by risk and term
• Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
• Adjust quickly to changing tools, processes, or term-based priorities

Skills

• Bachelor's degree
• Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
• Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
• Proven ability to manage a high volume of outreach and follow-up
• Background in education, psychology, nonprofit, coaching, or advising
• Background in fast-paced or startup environments

Benefits

• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• Remote work schedule - Austin, TX based
• Flexible Time Away + paid holidays

Company Overview