Experienced Remote Customer Service Representative – Delivering Exceptional Healthcare Experience at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our elite team of Remote Customer Service Representatives at blithequark, where we're revolutionizing the way people find and enroll in health insurance.

About blithequark

At blithequark, we're on a mission to simplify the complex process of finding and enrolling in health insurance. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Our innovative cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, making us a leader in the healthcare industry.

Join Our Team

As a Remote Customer Service Representative at blithequark, you'll be part of a collaborative and supportive team environment that values growth, learning, and innovation. We're committed to building each other up and fostering a motivating and positive work environment, even when working remotely. Our vision is to make finding and enrolling in health insurance simple, and we're looking for reliable, dedicated, and self-driven individuals to join us on this journey.

Key Responsibilities

As a Remote Customer Service Representative, you'll be responsible for delivering an exceptional customer experience through:

• Inbound and outbound calls to resolve customer inquiries and concerns
• Managing customer accounts and providing technical support
• Application data entry and online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Utilizing creative problem-solving skills to resolve complex issues
• Demonstrating flexibility and adaptability to changing projects and updates
• Managing time and tasks effectively, prioritizing multiple responsibilities
• Participating in extensive self-study, training, and testing to ensure eligibility for certifications
• Adhering to regulated guidelines for communications via all channels

Qualifications

To succeed in this role, you'll need:

• Moderate to advanced computer skills, with a high level of comfort learning new technology
• Excellent verbal and written communication skills, with a high level of professionalism
• Comfortable working from home, with a dedicated, private, and secure workspace
• Self-motivation and a success-driven attitude, with a commitment to full attendance during the paid 3-week training period
• A minimum internet speed of 35 mb/s with a hard-wired ethernet connection (cable/fiber broadband internet is required; mobile internet service providers and satellites are not compatible)
• A personal device with a functioning camera required for the training period

Preferred Experience

While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance or the Affordable Care Act, would be beneficial. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also a plus.

What We Offer

As a Remote Customer Service Representative at blithequark, you'll enjoy:

• Paid training and certification programs to ensure your success
• A full-time, seasonal role with performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home, with a collaborative and supportive team environment
• A 401K match and individual coverage HRA (ICHRA) benefits
• Paid time off (PTO) to recharge and refocus

Why Join blithequark?

At blithequark, we're committed to making a positive impact on people's lives by simplifying the complex process of finding and enrolling in health insurance. We're a dynamic and innovative company that values growth, learning, and innovation. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our team and be part of something truly special.

Apply Now

Ready to take the next step in your career and join our team of Remote Customer Service Representatives at blithequark? Apply now and become part of a collaborative and supportive team environment that values growth, learning, and innovation. Apply to this job We can't wait to hear from you! Apply for this job