Senior Fraud Analyst II- ATO (Account Take Over)

About the position At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support. As part of our Account Takeover Team, detection analysts perform complex judgmental reviews of high-risk activity to limit true client impact while protecting client funds from unauthorized transactions. The Account Takeover Team is the top tier Detection Analyst role, utilizing skill sets in Card, Deposits, and Loan products as well as analyzing non-monetary activity. This role does involve inbound and outbound phone-based client interaction as needed to verify activity. Detection analysts benefit from in-depth training and have opportunities for ongoing professional development and career growth.

Responsibilities

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
• Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
• Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
• Records data captured during client interactions accurately

Requirements

• Strong analytical and organizational skills
• Demonstrated ability to solve complex problems by reviewing related information
• Ability to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed
• Customer centric approach
• Demonstrates a strong sense of urgency
• Able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience
• Comfortable taking inbound or making outbound calls to clients in a high production focused environment
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Good time management skills
• Flexible to work weekends and/or extended hours as needed

Nice-to-haves

• Prior experience in Retail Fraud Servicing, Claims or Fraud Detection
• Experience working in an environment where both individual and team goals are met or exceeded routinely

Benefits

• Competitive benefits to support physical, emotional, and financial well-being

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