Level 1.5 Help Desk Technician - Full-time
Are you looking to grow your career as a Level 1 or 2 Technician at a small, tight-knit MSP, where you'll have the chance to help grow and shape the company from the ground up? Kean Computing is a rapidly growing MSP based in Albany, NY. We specialize in helping small and mid-sized businesses, especially in highly regulated industries such as mortgage, healthcare, and finance, navigate cybersecurity, compliance, and technology support with confidence. We’re seeking a Level 1–2 Technician to work alongside the founder. This is an excellent opportunity for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about providing both remote and onsite IT support across a wide range of technologies and industries. We’ll Provide:
- Opportunity to get in at the ground floor of a growing MSP and shape the company alongside the founder
- Exposure to diverse client environments and cutting-edge cybersecurity tools
- Starting pay of $23/hr
- Paid time off
- Potential for some remote work days once training is complete
What You'll Do:
- Work directly with clients to support their IT infrastructure, troubleshoot issues, and assist with project deployments
- Respond to and resolve service tickets (remote and onsite) in a timely and professional manner
- Provide desktop, server, and network support across Windows and Microsoft 365 environments
- Deploy and maintain hardware (laptops, desktops, printers, firewalls, etc.)
- Support MSP tools such as Syncro, SentinelOne, Huntress, DNSFilter, Axcient, and Office 365
- Assist with onboarding new clients, users, and systems
Skills You'll Need:
- 1–3 years experience in IT support, preferably in an MSP or help desk environment
- Strong knowledge of Microsoft Windows, Microsoft 365, and basic networking
- Strong work ethic and ability to learn on the fly
- Self-starter who is comfortable problem-solving independently
- Excellent customer service and communication skills
- Experience with or understanding of MSP tools and ticketing systems is preferred
Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-NNE9VR53J?u=1182753 Are you looking to grow your career as a Level 1 or 2 Technician at a small, tight-knit MSP, where you'll have the chance to help grow and shape the company from the ground up? Kean Computing is a rapidly growing MSP based in Albany, NY. We specialize in helping small and mid-sized businesses, especially in highly regulated industries such as mortgage, healthcare, and finance, navigate cybersecurity, compliance, and technology support with confidence. We’re seeking a Level 1–2 Technician to work alongside the founder. This is an excellent opportunity for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about providing both remote and onsite IT support across a wide range of technologies and industries. We’ll Provide:
- Opportunity to get in at the ground floor of a growing MSP and shape the company alongside the founder
- Exposure to diverse client environments and cutting-edge cybersecurity tools
- Starting pay of $23/hr
- Paid time off
- Potential for some remote work days once training is complete
What You'll Do:
- Work directly with clients to support their IT infrastructure, troubleshoot issues, and assist with project deployments
- Respond to and resolve service tickets (remote and onsite) in a timely and professional manner
- Provide desktop, server, and network support across Windows and Microsoft 365 environments
- Deploy and maintain hardware (laptops, desktops, printers, firewalls, etc.)
- Support MSP tools such as Syncro, SentinelOne, Huntress, DNSFilter, Axcient, and Office 365
- Assist with onboarding new clients, users, and systems
Skills You'll Need:
- 1–3 years experience in IT support, preferably in an MSP or help desk environment
- Strong knowledge of Microsoft Windows, Microsoft 365, and basic networking
- Strong work ethic and ability to learn on the fly
- Self-starter who is comfortable problem-solving independently
- Excellent customer service and communication skills
- Experience with or understanding of MSP tools and ticketing systems is preferred
Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-NNE9VR53J?u=1182753 Apply tot his job Apply To this Job