Experienced Customer Support Agent – Remote Opportunity with blithequark
Are you passionate about delivering exceptional customer experiences and working in a dynamic, remote environment? Do you thrive in a culture that values diversity, inclusivity, and employee growth? Look no further than blithequark, a leading provider of contact center solutions, as we seek an experienced Customer Support Agent to join our team.
About blithequark
blithequark is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies, providing useful products and excellent service. Our goal is to be a seamless extension of our clients while building an internal culture that stands out above the rest.
The Opportunity
As a Customer Support Agent with blithequark, you will play a critical role in delivering exceptional customer experiences to potential and current Legal Shield customers. You will be responsible for handling inbound customer service calls, providing timely and accurate responses to customer inquiries, and resolving issues in a professional and courteous manner.
Key Responsibilities:
* Provide inbound customer service for a leading company
- Consistently provide a great customer experience
- Handle customer inquiries and resolve issues in a timely and professional manner
- Utilize advanced computer skills to navigate our CRM system and other software applications
- Maintain accurate records and documentation of customer interactions
- Collaborate with internal teams to resolve complex customer issues
- Participate in ongoing training and development to improve customer service skills and knowledge
Shift Options:
We offer flexible shift options to accommodate your lifestyle and preferences:
- Full-Time Shift - Option #1: Thursday - Monday, 12:30 am - 9:00 am
- Full-Time Shift - Option #2: Tuesday/Wednesday, 12:30 am - 9:00 am; Friday - Sunday, 4:30 pm - 1:00 am
- Part-Time Shift: Saturday/Sunday, 8:30 am - 5:00 pm
Requirements:
* 1-2+ years of customer service experience
- Excellent communication skills, both verbal and written
- Ability to respect and maintain customer and client confidentiality
- Intermediate to advanced computer skills, including proficiency in CRM systems and software applications
- Background check required
- Reliable high-speed internet connection with a dedicated Ethernet cable
- A laptop or desktop PC with Windows 10 (cannot be an Apple product, Surface, or Chromebook)
- USB headset with a noise-canceling microphone
- Webcam (external or embedded)
Benefits:
* Full-time schedule with 40 hours per week, with opportunities for overtime
- Competitive hourly base salary + benefits
- Paid training and development to improve customer service skills and knowledge
- Comprehensive health care plan (Medical, Dental, and Vision)
- Opportunity for professional and personal growth in a diverse and inclusive culture
- Diverse Employee Resource Groups and a positive, upbeat work environment
- Weekly bonus opportunity
Why Join blithequark?
At blithequark, we value our employees and offer a range of benefits and opportunities to support your growth and development. Our culture is built on the principles of diversity, inclusivity, and employee empowerment, and we are committed to creating a positive and supportive work environment.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity with blithequark. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now! Apply for this job