Experienced Chat Specialist – Automotive and Recreational Vehicle Sales, Service, and Finance Support
Are you a customer service enthusiast with a passion for technology and a knack for providing top-notch support? Do you thrive in a fast-paced environment where no two conversations are ever the same? If so, we invite you to join blithequark's dynamic team as a Chat Specialist, where you'll play a vital role in representing our dealer clients favorably online and turning online interactions into leads.
About blithequark
blithequark is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our mission is to empower dealerships to succeed in an increasingly digital landscape by delivering exceptional customer experiences through our cutting-edge technology and dedicated support teams. As a Chat Specialist, you'll be part of a relaxed, yet professional and fun environment that values collaboration, creativity, and continuous learning.
Responsibilities
As a Chat Specialist at blithequark, you'll be responsible for:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and narrowing down on appointment information to schedule appointments.
- Capturing customer contact information for lead generation and client review, summarizing interactions based on customer needs for client review, and developing and maintaining a knowledge base of evolving products and services.
- Utilizing your excellent written and verbal communication skills to engage with customers, respond to their queries, and resolve issues in a timely and professional manner.
- Collaborating with our team to ensure seamless communication, efficient issue resolution, and continuous improvement of our customer support processes.
Qualifications
To succeed as a Chat Specialist at blithequark, you'll need:
- Previous experience in retail customer service or the automotive industry (although not necessary, it's a plus).
- Basic internet and window-based computer skills, with the ability to multitask and adapt to change.
- A positive and professional demeanor, with excellent written and verbal communication skills.
- The ability to type at least 35 WPM, with 40 and above being preferred.
- A quiet, dedicated workspace free from distractions, as this is a remote position.
Requirements
To apply for this role, you'll need to meet the following requirements:
- Have your own computer or laptop with a webcam, second monitor, microphone, and external mouse.
- Live within the state listed in the posting (Corpus Christi, TX).
- Be able to attend 4 weeks of remote training, Tuesday-Saturday between the hours of 11am-7:30pm EDT.
- Be available to work a flexible schedule, including evenings and weekends.
Compensation and Benefits
As a Chat Specialist at blithequark, you can expect:
- A competitive hourly rate of $13 per hour.
- Opportunities for career growth and professional development, including training and mentorship programs.
- A dynamic and supportive work environment that values work-life balance and employee well-being.
- Access to a range of benefits, including health insurance, retirement plans, and paid time off.
Why Join blithequark?
At blithequark, we're passionate about delivering exceptional customer experiences and empowering our employees to succeed. As a Chat Specialist, you'll be part of a team that's dedicated to innovation, collaboration, and continuous learning. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we invite you to join our team.
How to Apply
If you're a motivated and customer-focused individual with a passion for technology and a knack for providing top-notch support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job