Associate, Collections Customer Assistance – Escalation Role in 100% Work-from-Home Setup at blithequark

Join the Team at blithequark: Where Customer Experience Meets Innovation

blithequark is a leading provider of financial products and services, offering tailored solutions to meet the needs of dealerships and customers nationwide. With a presence across the globe, including China, Canada, the United Kingdom, Germany, Russia, Brazil, and Korea, we pride ourselves on a culture that is fast-paced, dynamic, energized, agile, and collaborative. Our employees are the backbone of our success, and we're looking for talented individuals to join our team.

About Our Company Culture

At blithequark, we strive to foster a connected, fun, positive, and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in our success. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature, and symmetry.

Job Summary

We're seeking an experienced Associate, Collections Customer Assistance to join our team in a 100% work-from-home setup. As an escalation role, you will be responsible for specialty servicing of lease and retail accounts, investigating, analyzing, and resolving complex customer issues. This is an excellent opportunity to collaborate with our collections team and other departments to achieve a seamless customer experience.

Key Responsibilities:

• Perform thorough follow-up and research tasks to ensure effective problem resolution for escalated customer issues.
• Handle phone calls and correspondence from customers with complex issues, providing timely and professional support.
• Ensure that customer issues, disputes, and inquiries are handled within specified timelines, meeting operational requirements and goals.
• Properly document account information and input data in the appropriate systems, maintaining accurate records.
• Complete daily work activities to meet operational requirements and goals, actively participating in coaching and development sessions/trainings.
• Collaborate cross-divisionally to achieve a seamless customer experience, supporting other departments as necessary to meet business needs.
• Perform all other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment.

Requirements and Qualifications

Essential Qualifications:

• 3-5 years of collections experience, with a strong understanding of collections processes and procedures.
• Automotive retail and/or lease experience is a plus, but not required.
• High school graduate; college degree preferred.
• Ability to multi-task and prioritize to meet daily goals, with strong administrative and organizational skills.
• Keen attention to detail, with demonstrated problem-solving ability and excellent communication skills (verbal and written).
• Knowledge of commonly used terminology, policies, and procedures in the collections industry.

Preferred Qualifications:

• Experience working in a call center or customer service environment, with a focus on resolving complex customer issues.
• Familiarity with collections software and systems, with ability to quickly learn and adapt to new technologies.
• Strong analytical and problem-solving skills, with ability to analyze data and make informed decisions.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits and perks we offer:

• Competitive salary range: $38,300 - $57,500 per year, depending on experience.
• 100% work-from-home setup, providing flexibility and work-life balance.
• Opportunities for career growth and professional development, with training and coaching programs.
• Collaborative and dynamic work environment, with a team-focused culture.
• Recognition and rewards for outstanding performance, with a focus on employee appreciation.

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional customer experiences and driving innovation in the financial services industry. By joining our team, you'll have the opportunity to:

• Work with a talented and dedicated team, focused on achieving business goals and delivering results.
• Contribute to a culture that values collaboration, innovation, and customer satisfaction.
• Develop your skills and expertise, with opportunities for growth and advancement.
• Enjoy a flexible and supportive work environment, with a focus on work-life balance.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to be considered for this role.

We look forward to hearing from you and exploring how you can contribute to our team's success!