Business Operations Coordinator

is a fully remote company and this role can be performed from anywhere. About the Role Join Flex as an Operations Coordinator, where you’ll play an important role in scaling our operations for rapid growth. As the Head of Operation’s right hand, you’ll support cross-functional projects, help streamline existing processes, and support our talented ambitious team.  This role is a unique opportunity to gain exposure to many facets of a high-growth FinTech, contributing to ops across product, vendors, partners, member benefits, team and more. As you master the fundamentals and demonstrate strong execution, you’ll have opportunities to take on more responsibility, eventually project managing strategic workstreams as our Operations team expands. You’ll be part of creating exceptional experiences for our customers, partners, and team. This role is ideal if you’re passionate about financial products, tech/software, startups, or member/travel benefits.

✅ What You’ll Do

• Project Management Assistance: Assist the Head of Operations by managing project schedules, tracking deliverables, and coordinating across teams for various initiatives, including Credit Operations, Competitive Landscape, and Partnership support.
• People & Recruiting Logistics: Assist with recruitment initiatives, employee ops, and new-hire onboarding logistics.
• Data & Business Intelligence Support: Maintain internal operational dashboards, ensuring key metrics are accurate and current to support strategic decision-making.
• Vendor asset mgmt: Assist with physical credit/debit card asset ordering, tracking, and inventory logistics. Procure partner gifts and employee perks.
• Competitive Intelligence: Maintain up-to-date competitive comparisons for credit card rewards programs and benefits offerings.
• Process Documentation & Optimization: Maintain and enhance operational playbooks (SOPs) for recurring processes; identify opportunities to streamline workflows and increase efficiency

⚡️What Makes You a Great Fit

• You have excellent organizational and multitasking skills, with a strong attention to detail: You naturally create systems and optimize processes. 
• When given a project, you run with it—proactively solving problems, asking questions, anticipating roadblocks, and delivering results.
• You understand the value of effective professional communication with colleagues and external vendors and partners. 
• You’re ambitious and thrive in ambiguity; you’re excited by a role that shifts priorities based on the highest-impact needs of a fast-growing company and stretches you to learn new things.
• Tech Savvy: You’re comfortable learning new software tools quickly and organizing data effectively. 
• Calm Under Pressure: When a laptop doesn’t arrive on time or a vendor drops the ball, you stay composed and find solutions. 
• Ideally: Curious About FinTech or Tech startups : You’re excited to learn about credit products, financial services, rewards programs, and tech.

What We’re Looking For

• 1-3 years of experience in an operations, administrative, coordinator, or executive assistant role (FinTech or startup experience is a strong plus)
• Bachelor’s degree in business administration, finance, or other related field a plus
• Strong proficiency with Google Workspace (Sheets, Docs, Drive)
• Experience with or ability to quickly learn relevant tools like Looker Studio, HRIS platforms (Rippling, Gusto, BambooHR), project management software (Asana, Notion), Recruiting software
• Passion for operational excellence—you get satisfaction from making things run smoothly and enabling others to do their best work
• Ambitious and ready to dive in
• Bonus: Interest in or knowledge of credit cards, financial products, loyalty programs, travel rewards, or employee benefits

Flex is growing quickly — you’ll help shape the direction of a product and company with real momentum.We’re well-capitalized with strong backing and a clear long-term vision.You’ll work with a sharp, driven team that values autonomy, clarity, and quality.Join ambitious builders who care deeply about winning together — and having fun while doing it.Annual team on-sites. From Bogota to Mexico City, the entire Flex team gets together once a year to align and build camaraderie.