Experienced Customer Service Representative – Remote Automotive Service Department Appointment and Customer Experience Expert

At blithequark, we're on a mission to revolutionize the automotive industry by providing exceptional customer experiences that exceed expectations. As a key member of our Service Business Development Department, you'll play a vital role in delivering world-class service to our valued customers. If you're a customer service enthusiast with a passion for automotive, we want to hear from you!

About blithequark

blithequark is a family-owned and operated business that values its employees above all else. We believe that our team members are the backbone of our success, and we're committed to providing a supportive and resource-rich environment that fosters growth and development. With a strong focus on customer satisfaction, we're dedicated to building long-lasting relationships with our customers and creating a loyal community that drives our business forward.

Job Summary

We're seeking an experienced Customer Service Representative to join our remote team, working from the comfort of your own home. As a key member of our Service Business Development Department, you'll be responsible for providing exceptional customer service, scheduling appointments, and working closely with our Service Managers to ensure a seamless customer experience. If you're a motivated and customer-focused individual with a passion for automotive, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Understanding all inbound and outbound calling strategies to ensure timely and effective communication with customers
• Taking all overflow inbound service calls to ensure that all calls are answered in a timely manner
• Assisting customers with appointment scheduling and ensuring a seamless experience
• Working closely with Service Managers to ensure customer satisfaction and loyalty
• Maintaining a working knowledge of dealership systems and technologies, including marketing campaigns and manufacturer updates
• Providing world-class customer service to our valued customers, exceeding their expectations at every touchpoint

Qualifications

To be successful in this role, you'll need:

• Proficiency on phones and computer, with excellent communication and technical skills
• A professional and polite demeanor, with a friendly and outgoing personality
• The ability to provide a world-class experience to our customers, exceeding their expectations at every touchpoint
• Call Center and Appointment Setting experience, with a strong understanding of customer service principles
• Organizational, detailed, and multitasking skills, with the ability to work in a fast-paced environment
• Strong team player with excellent communication and interpersonal skills
• Bilingual skills are a strong plus, but not required

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid vacation and paid time off
• Opportunities for career growth and development
• A supportive and resource-rich work environment that fosters collaboration and teamwork

Work Environment

As a remote employee, you'll have the flexibility to work from the comfort of your own home, with a dedicated workspace and reliable internet connection. You'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences.

Compensation

You'll receive a competitive hourly rate of $15.00 per hour, with opportunities to earn up to an additional $10.00 per hour in bonuses. You'll also have access to a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, paid vacation, and paid time off.

Requirements

To be considered for this role, you'll need:

• 2 years of experience in a call center or customer service environment
• Proficiency on phones and computer, with excellent communication and technical skills
• A professional and polite demeanor, with a friendly and outgoing personality
• The ability to provide a world-class experience to our customers, exceeding their expectations at every touchpoint
• Call Center and Appointment Setting experience, with a strong understanding of customer service principles
• Organizational, detailed, and multitasking skills, with the ability to work in a fast-paced environment
• Strong team player with excellent communication and interpersonal skills
• Bilingual skills are a strong plus, but not required

Location

We're only considering candidates who are residents of Texas, with a strong preference for those who are familiar with the automotive industry.

How to Apply

If you're a motivated and customer-focused individual with a passion for automotive, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply for this job