Customer Service & Technical Support Specialist

Who We AreMarco is a leading manufacturer of custom displays for grocery and convenience stores across North America. Based in Fort Worth, Texas, we've spent the last 40 years building strong customer partnerships and delivering high-quality retail solutionsWe're not just building displays-we're building trust. That's why Customer Service is at the heart of everything we do.What You'll DoAs a Customer Service & Technical Support Specialist, you'll serve as a key point of contact between our customers and our internal teams. You'll manage orders, troubleshoot issues, and help keep projects moving-while also diving into the technical side of our systems and data.Support customers with order status, product info, and post-sale serviceManage customer accounts and projects in our ERP systemCollaborate with Sales, Estimating, Engineering, and Production teamsAnalyze and verify technical product specs and order detailsCreate and maintain spreadsheets, databases, and reportsTroubleshoot issues related to orders, shipping, or item setupEnsure customer satisfaction from first contact to final deliveryWhat You BringStrong customer service or account coordination backgroundSolid technical skills: Excel, data entry, working knowledge of ERP or CRM systemsStrong communicator and problem solverAbility to manage multiple priorities and stay calm under pressureExperience in manufacturing, displays, or retail support is a plusWhy Marco?We're growing and want you to grow with usYou'll work closely with every part of the company-from sales to the shop floorOpportunities to grow your career and expand your skillsetWe work hard, celebrate wins together, and always keep the customer at the center of what we do.Sound like a fit?Let's explore where your experience and our opportunities meet. "Marco Company is an Equal Employment Opportunity (EEO) employer." Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.