VIP Support Manager
We are currently looking for a VIP Sales & Support Manager to help us build strong relationships with key clients, increase sales, and ensure a high level of service. If you have strong sales skills, can find a personalized approach to clients, and want to work in the fast-growing crypto industry, this position is for you!
Responsibilities:- Actively sell GoMining products and services to VIP clients using a personalized approach.
- Build trust-based relationships with clients, analyze their needs, and offer tailored solutions.
- Provide premium support to clients by quickly resolving issues via chat, messengers, and email.
- Work with CRM systems (HubSpot, Salesforce, etc.), maintain client databases, and track interactions and deals.
- Collaborate with marketing and development teams to enhance the client experience.
- Analyze client behavior and suggest ways to increase engagement and LTV.
- Ensure customer requests are fulfilled efficiently and maintain a high level of client satisfaction.
- Identify upselling and cross-selling opportunities among existing clients.
- At least 2 years of experience in sales and customer service (preferably in crypto, fintech, or IT).
- Strong negotiation skills and experience closing deals with VIP clients.
- English level B2+Â (written and spoken).
- Understanding of cryptocurrencies, DeFi, NFT, and mining (or willingness to learn quickly).
- Ability to work with CRM systems and analytical tools.
- Proactive mindset, ability to work in a fast-paced environment and adapt to changes.
- Customer-oriented approach, diplomacy, and ability to build long-term relationships.
- Experience working with VIP clients and HNW investors.
- Knowledge of additional languages (Chinese, Arabic, Spanish).
- Experience in crypto exchanges, payment systems, or DeFi products.
- Learning support - courses, English classes, and conferences (up to 100% reimbursement)
- Unique loyalty program - receive corporate digital miners and earn passive income with no investment
- Team retreats - company-sponsored stays at a villa in Turkey
- Memorable events with wow prizes - we celebrate big occasions in a big way
- âEmployee of the Monthâ award - we recognize and reward our top performers
- Flexible days off â holidays based on your location + up to 15 sick days + up to 28 vacation days (with fast and automated approvals)
- New career tracks - real opportunities to grow into expert or top management roles
- Work-life fit - flexible hours and remote work. You donât need to chase balance - here, work is a part of life, not the opposite. We aim to make work inspiring, not exhausting. For us, results matter most.